Shipping policy

Shipping Policy

Last updated: August 14, 2026

Thank you for shopping with Chomax Global Inc. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, promotions, holidays, or other unforeseen circumstances, order processing may take longer than the standard processing time.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

2. Shipping Time

After your order has been processed and shipped, estimated delivery times generally range from:

5–15 business days

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

Destination;
Shipping method selected at checkout;
Carrier operations;
Weather conditions;
Customs clearance;
Holidays;
Local delivery conditions; and
Other circumstances beyond our reasonable control.

The estimated delivery time does not include the order processing time.

3. Shipping Destinations

We currently ship to destinations available for selection at checkout.

Shipping availability may vary depending on the product, destination, carrier restrictions, and applicable laws or regulations.

If a destination is unavailable at checkout, we may not be able to ship the order to that location.

4. Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

Destination;
Package size and weight;
Shipping method;
Number of items ordered; and
Other applicable shipping conditions.

Any free shipping offer will be subject to the terms displayed on our website at the time of purchase.

5. Tracking Information

Once your order has been shipped, we may provide tracking information by email or through your order information.

Please allow up to 48 hours for tracking information to become active after shipment.

Tracking information is provided by the applicable shipping carrier and may not update immediately after an order is shipped.

6. Delivery Delays

We are not responsible for delivery delays caused by circumstances outside our reasonable control, including but not limited to:

Severe weather;
Natural disasters;
Carrier delays;
Transportation disruptions;
Customs processing;
Government actions or restrictions;
Holidays;
Incorrect or incomplete shipping information; or
Other unforeseen events.

If your order is delayed, please check the tracking information first. You may also contact us at mianqing2023@163.com, and we will make reasonable efforts to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

Name;
Shipping address;
Apartment, unit, or suite number;
City;
State or province;
ZIP or postal code; and
Phone number, where required.

If you realize that your shipping information is incorrect, please contact us as soon as possible.

We will make reasonable efforts to update the shipping information before the order is processed or shipped. However, we cannot guarantee that changes can be made after an order has been processed or shipped.

If an order is returned to us because the customer provided an incorrect or incomplete address, additional shipping charges may apply to reship the order.

8. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided by the customer and the carrier's tracking information confirms delivery, the package may be considered delivered.

We are not responsible for packages that are lost or stolen after confirmed delivery.

If your package is marked as delivered but you cannot locate it, we recommend:

Checking around the delivery location;
Checking with household members, neighbors, or building management;
Contacting the shipping carrier; and
Contacting us at mianqing2023@163.com if further assistance is needed.

We will make reasonable efforts to assist with carrier investigations where available.

9. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible at mianqing2023@163.com.

Please provide:

Your order number;
Photos of the shipping package;
Photos of the damaged product; and
Any other relevant information requested by our customer service team.

We will review the situation and determine an appropriate resolution in accordance with our Return and Refund Policy.

10. International Shipping

For international orders, delivery may be subject to customs inspection and clearance procedures.

Customers may be responsible for:

Import duties;
Customs duties;
VAT or other taxes;
Brokerage fees;
Customs clearance charges; and
Other fees imposed by the destination country.

These charges are generally not included in the product price or shipping charge unless expressly stated at checkout.

Customs policies vary by country. Customers are responsible for complying with applicable import requirements in their destination country.

If an international shipment is refused by the recipient because of customs duties, taxes, or import requirements, any resulting return shipping costs or other charges may be deducted from the applicable refund to the extent permitted by law.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, carrier requirements, customs regulations, or applicable laws.

We reserve the right to cancel or refuse an order if we determine that the requested shipment cannot legally or reasonably be completed.

If we cancel an order after payment has been received because the shipment cannot be completed, we will issue a refund for the canceled order.

12. Multiple Shipments

Depending on product availability, inventory location, or fulfillment arrangements, an order containing multiple products may be shipped in separate packages.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

You will not normally be charged additional shipping fees solely because your order is split into multiple shipments unless otherwise stated at checkout.

13. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

mianqing2023@163.com

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be subject to our Return and Refund Policy.