Refund policy

Return and Refund Policy

Last updated: August 14, 2026

Thank you for shopping with Chomax Global Inc. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it and receive a refund in accordance with the policy below.

1. Return Window

We accept eligible returns within 30 days from the date your order is delivered.

To be eligible for a return, you must contact us within 30 days of delivery and receive return instructions before sending the product back.

Items returned after the 30-day return period may not be eligible for a refund.

2. Return Conditions

To qualify for a return, the product must:

Be unused and in its original condition;
Be in the original packaging, where applicable;
Include all original accessories, parts, manuals, and other included materials;
Not show signs of damage, misuse, modification, or excessive wear; and
Be accompanied by valid proof of purchase or the original order information.

We reserve the right to reject a return if the returned product does not meet these requirements.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

Products clearly marked as final sale;
Personalized or customized products, unless defective or damaged;
Products that cannot be returned for health, hygiene, or safety reasons after being opened, where applicable; and
Gift cards or other non-returnable items, where applicable.

Any product-specific return restrictions will be disclosed on the applicable product page or at checkout.

4. How to Request a Return

To request a return, please contact us at:

Email: mianqing2023@163.com

Please include:

Your order number;
The name of the product you wish to return;
The reason for the return; and
Photos or other supporting information if the product is damaged, defective, or incorrect.

Do not send products to the company address listed below unless we have specifically instructed you to do so. We will provide the appropriate return instructions and return address after reviewing your request.

5. Return Shipping Costs

Unless the product is defective, damaged upon arrival, or we sent you the wrong item, the customer is generally responsible for the cost of return shipping.

If the return is due to an error on our part or a product defect, we may provide return shipping instructions or reimburse reasonable return shipping costs after the return has been reviewed.

Original shipping charges are generally non-refundable unless the return is caused by our error, a defective product, or applicable law requires otherwise.

6. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect product, please contact us at mianqing2023@163.com as soon as possible, preferably within 7 days of delivery, with your order number and clear photographs of the product and packaging.

Depending on the circumstances, we may provide a replacement, exchange, repair, or full refund.

We may request additional information or photographs to evaluate the issue.

7. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after approval for the refund to be processed. The time required for the funds to appear in your account may also depend on your bank, credit card issuer, or payment provider.

If you have not received an approved refund after the applicable processing period, please contact us at mianqing2023@163.com.

8. Exchanges

If you would like to exchange an item, please contact us before returning the product.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel it and the order may need to be handled under our return policy.

10. International Returns

For international orders, customers may be responsible for return shipping costs, customs duties, taxes, brokerage fees, or other charges associated with returning a product, except where the return is caused by our error, a defective product, or applicable law requires otherwise.

Customs duties, import taxes, and similar charges paid at the time of delivery are generally non-refundable unless required by applicable law.

11. Refund Exceptions

We do not provide refunds for products that are returned outside the applicable return period or that do not satisfy the return conditions described above, except where required by applicable law.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.